Last Update: 27 March 2013
Please note that this Privacy Statement may be amended from time to time without prior notice. You are advised to check for the latest version on a regular basis. If there is any inconsistency or conflict between the English and Chinese versions of this Privacy Statement, the English version shall prevail.
1. Privacy Policy
Our Pledge
Cookies
Collection of personal data
Use of Personal Data Collected
Retention of Personal Data
Access to and Correction of Personal Data
Under the Ordinance, you have the right to:
- check whether we hold any of your personal data;
- access your personal data held by us;
- require us to correct any personal data which is inaccurate;
- ascertain our policies and practices established (from time to time) in relation to personal data and the types of personal data held by us.
If you want to access and/or correct the personal data that you have provided to us, or if you want to ascertain our policies and practices in relation to personal data and the kind of your personal data held by us, please call our customer services hotline or contact our Head of Customer Services in writing either by post or email at:
By post :
ESD Services Limited
Unit 1209, 12/F, Two Harbourfront,
22 Tak Fung Street, Hunghom,
Kowloon, Hong Kong
By email:
support@esdlife.com
By Customer Services hotline:
(852) 3151 2222
We will respond within 40 days after receiving the request. We may charge you a reasonable fee for each personal data access. However, such fee will be waived if the data access is made for the purpose of correcting your personal data.
Security
2. Personal Information Collection Statement
We may use and retain the personal data you provided to us for the following purposes and for other purposes as may be agreed between you and us or required by law from time to time:
- processing your service application;
- providing you with the services;
- subject to your consent, we may use your personal data (including name, gender, date of birth, nationality, telephone number, fax number, home address, email address, education level, occupation, marital status, interests, favourite activities and buying behaviour) for marketing, promotional and customer relationship management purposes certain nature of goods and/or services relating to us, our affiliates and business partners (restricted to wedding , travel and accommodation, audio-visual, photographic equipment , financial, insurance, credit card, banking , food, wine and beverage services, sporting equipment , household products , fashion and apparel, watches and jewelry, flowers, hampers and gifts, bags, luggage and suitcases, groceries , general merchandise, fitness, health & beauty, medical and pharmaceutical products, fragrance & cosmetics, wine and liquor, cigarette and cigar, stationary, books and paper products, toys, baby products, accessories, watches, furniture, planting, telecommunication, internet and mobile services, phones & mobile devices, electronics & electrical appliances, computer software, educational, pets, shopping mall, supermarket, professional and consultation services, real estate agency, personal care leisure and entertainment services, lifestyle information, group-buy, , trading and payment platform, reward, loyalty or privileges programmes ) (irrespective of whether we are remunerated for such marketing activities) via telephone calls, SMS messages, email, e-message2, direct mailings and social media.
- the normal management, operation and maintenance of the service;
- designing new or improving existing services provided by us, our websites, our affiliates or our partners to you;
- investigation of complaints, suspected suspicious transactions and research for service improvement;
- prevention or detection of crime;
- disclosure as required by law;
We may disclose and transfer (whether in Hong Kong or overseas) your personal data to the following parties to use, disclose, process or retain your personal data for the purposes mentioned above:
- Our agents, contractors and other service providers for the provision of products and/or services that you ordered and/or subscribed to;
- Banks, financial institutions and credit providers;
- Debt collection agencies, credit reference agencies and security agencies;
- Regulatory bodies, law enforcement agencies and courts;
- Our professional advisers; and
- Any of our actual or proposed assignees or transferees of our rights with respect to you.
If you do not wish to receive direct marketing promotional information from us with respect to the products/services mentioned above, or do not wish us to disclose, transfer or use your personal data for the aforesaid direct marketing purposes , please call our customer services hotline or write or email to our Head of Customer Services at:
By post :
ESD Services Limited
Unit 1209, 12/F, Two Harbourfront,
22 Tak Fung Street, Hunghom,
Kowloon, Hong Kong
By email:
support@esdlife.com
By Customer Services hotline:
(852) 3151 2222
2. E-message means electronic messages delivered via the following means: mobile short messaging service (SMS) / multimedia messaging services (MMS) / cross-platform mobile messaging application (e.g. smartphone messaging application).